Terms and Conditions

Please ensure that you read our Terms & Conditions before placing an order. Please feel free to contact us on the details below if you have any questions.

Making contact with us

Email: 3dvisions.info@gmail.com (we aim to respond to all emails within 24 hours during the working week).

Phone number: 07869921955

3D Visions is a Trading Name of SABR Enterprise Ltd. Registered in England and Wales.

Company No:12821680

Placing an Order

You must be over the age of 18 and the registered card holder to place an order. Once your order has been placed your order will be sent to our design team to begin processing your order. All of our personalised products have data fields that you are required to fill when ordering. Please enter this data carefully and in a case sensitive manner. We cannot be held accountable for any mistakes made by you when entering this data. If you realise you have made a mistake or would like to make a change, please contact us without delay. If we have already started making your order there may be an additional fee to pay for any changes.

Some of our more highly customisable products state that, “we will send you an image of the design by email before we start making”, in the product description. We aim to send you this image within 24 hours of the order being placed. Please make sure that you are entirely happy with the design you see in the image. Once you have responded to our email with your approval, we cannot be held accountable if you later notice a mistake or decide that you would like something changed. Once again, if we have already started making your order there may be an additional fee to pay for any changes.

Safety

Cake Decorations

Important: Our products are NOT toys. If you are purchasing a product for a child’s party or cake, we strongly recommend that children are supervised at all times and do not play with the product. If you pass on any products produced by 3D Visions to anyone under the age of 16 then you are fully responsible for its use.

All acrylics used have been tested and are classed as food safe.

Flight Deck Accessories

Our flight deck accessories are not regulated by any regulatory authority. Products are used at the owners own risk, pilots should apply airmanship to ensure accessories are used in a safe and appropriate manner. 3D Visions will not be held accountable for any incicent caused by use of these accessories.

Should you require any further information about any of our products, please contact us directly on the details above.

Duties and Taxes

3D Visions is a UK based company. If you are ordering from a different country there maybe duties/ taxes fees charged by the country of shipping. 3D Visions cannot be held responsible for any external charges such as duties and taxes that may occur. 

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Personalised/custom orders cannot be cancelled if products have already been produced. 

If you are not satisfied with your product then please write to us explaining why, we will do all we can to rectify the issue. If you are still not satisfied we will issue you a refun once the product has been returned to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

If your item is received faulty please email us on the details above along with a photo of the problem 24 hours of receiving your item. Once we have clarified the issue, we will offer you a return and refund or a replacement product.

Products are at your risk from the time of delivery and you will be responsible for the goods. We use Royal Mail proof of dispatch.

Refunds

Once we have received your item back, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund within 14 working days via your original method of payment. You are responsible for all return postage fees. We recommend that you return your item using recorded delivery. If you receive a refund, the cost of return shipping will be deducted from your refund.

Cancellations

Your order can only be cancelled if we have not yet processed your order. Please contact us immediately should you wish to cancel it. Our team have a quick turnaround time so will begin work on your order quickly upon receipt of your order.

Pricing and Payments

All prices on the 3D Visions website are quoted in Pounds (£).

A delivery fee will be added to all orders prior to payment unless the order meets the Free Delivery conditions (see Delivery for details). 

3D Visions reserves the right to amend or increase any prices at its own discretion without notice. Prices may change at any time; this will not affect any orders that have already been paid for.

Payment, for all orders must be paid by a Credit Card, Debit Card or PayPal. All products must be paid for in advance and no item will be dispatched until payment has been made. 

Discount and Affiliate Codes

We hold the right to end a discount or affiliate code offer at any time. Discount codes and affiliate codes can only be used on items placed directly through our website. They cannot be used on custom orders. Discount codes unless otherwise stated can only be used once per person.

Descriptions and Images

Colours can differ from one computer to the next. Although every care is taken to ensure that the images used are a true reflectionof the product itself, there may be a minor variations.

Designs and Copyright

All text, images and photographs used on our website and on our social media pages including Instagram, Facebook and Twitter may not be copied or replicated without permission in writing from 3D Visions. Products are for your use only and must not be resold unless you have a wholesale contract with us. If you wish to register for a wholesale contract, please contact us directly on the details above.

We have the right to amend these terms and conditions. You will be subject to the T&C’s placed at the time that you order from this site.